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Doors Maintenance Supervisor

2 months ago

Melbourne, Victoria, Australia 201 KONE Elevators Pty Ltd Full time

Role Overview

We are seeking a highly skilled and experienced Doors Maintenance Supervisor to join our team in Melbourne. In this key leadership position, you will be responsible for leading a service team in delivering high levels of customer satisfaction, ensuring operational objectives are achieved, and driving improved value-added sales outcomes.

Key Responsibilities

  • Customer Account Management: Attend regular client meetings to review performance and provide timely and effective communication to customers.
  • Proactive Management of Customer Operational Enquiries: Manage customer operational enquiries in a proactive and timely manner.
  • Profit and Loss Accountability: Drive improved value-added sales outcomes and manage operational costs to meet KPIs.
  • Workload Planning and Service Route Optimisation: Plan and optimise service routes to maximise efficiency and productivity.
  • Safety Management: Ensure safe work practices are strictly followed in compliance with industry regulations and KONE's policies.
  • Team Leadership: Lead and mentor a team of experienced technicians, providing coaching and development opportunities to ensure high levels of customer satisfaction and operational performance.

Requirements

  • Experience: Demonstrated success working within the maintenance industry, leading a technical service/maintenance team.
  • Technical Skills: Strong mechanical and electrical aptitude, with the ability to diagnose and resolve complex technical issues.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to build strong relationships with customers and team members.
  • Leadership Skills: Strong operational and safety leadership skills, with the ability to mentor, coach, and engage a team.
  • Personal Qualities: Hard working, with the resilience to navigate a demanding role in a dynamic work environment, strong time management skills, and a full driver's licence.

About KONE

KONE is a global organisation with a strong focus on training, safety, and quality. We provide an essential service to communities around the world, keeping people moving no matter what. We are a great place to work, offering a range of experiences and opportunities that will help you achieve your career and personal goals and enable you to live a healthy and balanced life.