Memorable Experiences Specialist

1 week ago

Gold Coast, Queensland, Australia beBeeService Full time $65,000 - $85,000
Hotel Guest Service Agent">

We are seeking a highly skilled and experienced Guest Services Professional to join our team. As a Guest Services Agent, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is nothing short of memorable.

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  • ">
  • Main Responsibilities:">
  • Deliver outstanding service to guests, responding promptly to their inquiries and requests.">
  • Provide personalized solutions and recommendations to meet the needs of our guests.">
  • Maintain a comprehensive understanding of hotel amenities, services, and local attractions to provide knowledgeable recommendations.">
  • Collaborate with other departments to ensure seamless guest experiences.">
">Requirements">

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with a genuine passion for delivering outstanding customer service.

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  • ">
  • Essential Skills:">
  • Exceptional communication and interpersonal skills.">
  • Ability to work effectively in a fast-paced environment.">
  • Strong problem-solving skills and ability to think on your feet.">
  • Proficiency in computer systems and databases used for guest management.">
  • Flexibility to work varying shifts, including weekends and holidays.">
">Benefits">

As a valued member of our team, you will enjoy a range of benefits, including competitive hourly rates, up to 30% discounts across award-winning restaurants and accommodation, and a complimentary meal on site every day.

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  • ">
  • What We Offer:">
  • Competitive hourly rate.">
  • Up to 30% discounts across award-winning restaurants and accommodation.">
  • Complimentary meal on site every day.">
  • An organisation that values diversity, teamwork, and being your best self.">
">

We are committed to creating a diverse, equitable, and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities.

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Our Values:

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  • ">
  • Build Memorable Connections: Delivering exceptional service that builds lasting relationships with our guests.">
  • Own It: Taking ownership of tasks and responsibilities to ensure seamless guest experiences.">
  • Lead with Integrity: Demonstrating integrity and professionalism in all interactions with guests and colleagues.">
  • Take Good Care: Prioritising the well-being and satisfaction of our guests and colleagues.">
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