Expert Clinical Workflow Consultant

4 days ago

Melbourne, Victoria, Australia beBeeClinical Full time $90,000 - $135,000

Clinical Applications Specialist

As a Clinical Applications Specialist you will play a key role in supporting our entire Asia Pacific install base. This senior position requires experience as a radiographer or imaging/informatics system administrator with over 10 years of clinical experience preferably in a hospital setting and post-graduate studies in IT or Health Informatics being highly regarded.

This field-based role involves collaborating with Professional and Technical Services teams to deliver high-quality outcomes for customers. Travel flexibility is required to support customer engagements on-site project implementation activities and customer training. Depending on operational tempo travel requirements may be up to 25-50% of your time including both interstate and international travel.

Key Responsibilities:

  • Work collaboratively with the Professional and Technical Services teams in delivering high quality outcomes for Customers
  • Provide expert advice to both Project Managers and their implementations teams regarding clinical imaging and report distribution workflows
  • Support the configuration of AGFA Applications on and off-site
  • Assist implementation and service teams in the delivery of outcomes exceeding Customer expectations
  • E nsure all Customer commitments and promises are kept
  • Observe outwardly and communicate internally to ensure engagement and service plans lead to improved Customer experience and satisfaction
  • Support the development and assist in the delivery of training to the Customer's system administrators Radiographers Clinicians Radiologists and support personnel both on and off-site
  • Maintain professional competence and strive to gain a deep understanding of AGFA HealthCare Clinical Applications

Requirements:

  • Valid Australian Driver's License or ability to obtain
  • Australian citizenship residency or suitable visa for employment in Australia
  • Strong technical aptitude mixed with an excellent understanding of clinical workflows in a hospital setting
  • Regular travel some out-of-hours work is required
  • Ability to meet tight time frames and deadlines and work in environments of competing priorities
  • Ensuring all Customer and team commitments are met ie ability to keep promises

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