Technology Leader

1 week ago

Sydney, New South Wales, Australia beBeeTechnical Full time $70,000 - $80,000

We are seeking a technology leader to engage and support our customers in the Pacific region, specifically covering Australia and New Zealand.

This role will be based in Sydney and work with both our sales team and our customers. The successful candidate will have experience in working with technology products both software and hardware along with experience in customer-facing roles.

Key Responsibilities

  • Provide technical product support via phone, email and in-person interactions.
  • Diagnose and resolve technical problems related to software and hardware.
  • Guide users through solutions with detailed instructions.
  • Document issues and solutions to build knowledge bases and improve future support.
  • Develop sample code to support customers porting applications to Landi products.

Customer project leadership

  • Work with customers on their projects and assist them in coordinating both internal and external activities.
  • Work with global teams to manage market hardware releases.
  • Work with industry regulators to ensure compliance with local rules and regulations.

Product training and subject matter expertise

  • Provide training to customers on our solutions.
  • Provide demonstrations to prospective customers as part of the sales process.

Qualifications and attributes:

  • Bachelor's degree in information technology, Computer Science, or a related field and/or 5+ years of experience in technology space, ideally in Point of Sale, Payments, or business targeted technology solutions.
  • Knowledge of the Android operating system.
  • Knowledge of the payments market is highly preferred.
  • Experience working with distributors and partners across the Pacific region (AU & NZ preferred).
  • A self-starter comfortable in working as sole charge within a small team.
  • Excellent communication skills, both written and verbal.
  • Be comfortable working in a fast-paced environment.
Job Requirements
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology and Quality Assurance
  • Industries IT Services and IT Consulting

Successful candidates will be able to provide excellent customer service and possess strong analytical and problem-solving skills.

We are looking for individuals who are passionate about technology and committed to delivering high-quality results.

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