Care Coordinator

2 days ago


Brisbane, Queensland, Australia beBeeCare Full time $70,000 - $91,000

At Blood Cancer Supportive Care Navigator, you will play a vital role in delivering exceptional care to individuals affected by blood cancer. The Leukaemia Foundation is undergoing a transformative journey, and this position is part of the Triage & Navigation team, handling inbound referrals and phone calls. By conducting comprehensive intake assessments, you will offer initial support and connect clients to relevant information and ongoing supportive care.

This is a full-time permanent position based out of our national offices or other sites. You must be available to work between the hours of 9am – 4pm Monday to Friday AEST (9.00am – 5.00pm AEDST) including if you live in a day light saving state.

We adopt a hybrid working model, therefore if you have a suitable home workstation you will have the flexibility to work from home two days a week.

You will be responsible for:

  • Inbound Referral Management & Assessment: Receive and manage all inbound referrals, phone calls and online chat from clients and healthcare professionals relating to supportive care services. Document and track all referrals and communications in the appropriate systems.
  • Conduct thorough risk assessments and supportive care needs assessments for clients. Identify and prioritise the needs of clients to determine the most relevant services.

Suitable Skills and Qualifications

To succeed in this role, you will require:

  • Tertiary qualification in social work, nursing, or allied health profession. Australian Health Practitioner Regulation Agency (AHPRA) registration or membership of respective professional body.
  • Comprehensive understanding of blood cancer and its impact on clients. Knowledge of supportive care services and resources available to blood cancer clients.
  • Strong interpersonal and communication skills, with the ability to provide empathetic and compassionate support over telephone and digital modalities.

Benefits

This role offers a range of benefits, including:

  • A dynamic and supportive work environment.
  • The opportunity to make a meaningful difference in the lives of individuals affected by blood cancer.

Other Information

Please note that this position requires:

  • Availability to work during business hours.
  • Ability to work from home two days a week.

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