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Student Experience Officer
1 week ago
The University of Adelaide seeks a motivated and customer-focused Student Experience Officer to deliver exceptional student services, contributing to the overall student experience. The successful candidate will manage enquiries, provide non-academic support throughout the student lifecycle, and work effectively across omni-service channels to meet demand.
About Us
We are a world-renowned university with a unique blend of academic excellence, research intensity, and community engagement. Our staff values include integrity, respect, collegiality, excellence, and discovery. We believe our people are our most valuable asset, so we work to grow and diversify their skills, knowledge, and capability.
Key Responsibilities
This role involves:
- Delivering efficient and responsive student services
- Managing enquiries and providing non-academic support
- Collaborating with stakeholders across the University
- Utilizing omni-channel services to meet demand
Requirements
To succeed in this role, you will need:
- Demonstrated experience in delivering customer-centred service in a shared service model
- Ability to learn new systems and adapt to new technologies
- Experience in a high-volume shared service structure providing multi-channel service delivery
Benefits
We offer a range of benefits, including salary packaging, flexible work arrangements, professional development programs, and on-campus health and fitness facilities.
