Sales and Customer Support Specialist
1 week ago
Drive Results in Sales
Customer Service Associate ManagerWe are looking for an experienced candidate to fill the role of Customer Service Associate Manager at American President Lines. As a member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.
In this role, you will work closely with the Sales Support Manager to manage a national portfolio of customers, provide sales support, and maintain accurate records. Your key performance indicators (KPIs) will be regularly monitored to ensure the achievement of our sales targets and business objectives.
About the Role:Key Responsibilities:
- Manage a national portfolio of customers, providing sales support and assistance as needed.
- Ensure timely sales support to meet KPIs and business objectives.
- Monitor customer activity, update opportunities in NOVA Business, and track mailbox activity.
- Maintain accurate records, including rate filing and compliance with KPIs.
To succeed in this role, you should have:
- Minimum 3 years of experience in shipping, freight forwarding, logistics, or a related field, preferably in sales or customer service.
- Proficiency in Microsoft Office suite.
- Strong customer interaction and interpersonal skills.
- Flexibility and adaptability to handle various tasks.
- Highly organized with excellent analytical and logical thinking skills.
- Excellent written and verbal communication skills.
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