Digital E-commerce Operations Manager

1 week ago


Kensington Park, South Australia Coles Full time
Job Description

Coles is seeking a highly skilled and experienced Digital E-commerce Operations Manager to join our team. As a key member of our online department, you will be responsible for the day-to-day running of our e-commerce operations.

In this role, you will have full accountability for ensuring that our online orders are selected and packed efficiently, and that our customers receive their orders on time. You will work closely with our store managers and other teams to achieve sales targets, control costs, and manage rosters.

To succeed in this role, you will need excellent leadership skills, including the ability to coach and develop your team. You must also be able to take a team approach to meeting sales targets, cost control, and rostering needs. Additionally, you will need to ensure that Coles' visual merchandising, safety, compliance, and stock management standards are met.

We are looking for someone who is customer-obsessed and continually seeks to better understand our diverse customers. If you have experience in retail leadership and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

About the Role

This is an excellent opportunity to take your retail leadership experience to the next level. As a Digital E-commerce Operations Manager, you will have the chance to make a real difference in our customers' lives and contribute to the success of our business.

Key Responsibilities
  • Lead the digital e-commerce operations team to deliver excellent customer experiences
  • Develop and implement strategies to improve sales, reduce costs, and enhance customer satisfaction
  • Collaborate with cross-functional teams to drive business growth and improvement
  • Maintain high levels of productivity and efficiency in our online operations
About Us

Coles is one of Australia's leading retailers, providing a wide range of products and services to our customers. We are committed to creating a workplace that is safe, respectful, and inclusive for all employees.

What We Offer
  • A competitive salary of $80,000 - $100,000 per year
  • Ongoing training and development opportunities to help you grow your career
  • A dynamic and supportive work environment
  • The chance to work with a leading retailer and contribute to its success


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