Dining Experience Lead

1 week ago


Brisbane, Queensland, Australia Crystalbrook Collection Hotels Full time

About Crystalbrook Collection Hotels

We are a dynamic and entrepreneurial group of hotels, dedicated to creating unique customer experiences. Our environment is energetic and innovative, where we encourage our team members to be great professionals.

Our values are centered around being Collaborators, who are passionate about delivering service that is interested, curious, insightful, empathic, stylishly witty, and locally aware.

Job Overview

We are seeking an experienced Food & Drink Supervisor to lead our team in delivering exceptional dining experiences. As a key member of our operations team, you will play a crucial role in ensuring the smooth running of our food and beverage services.

Key Responsibilities

The successful candidate will have experience in leading teams, particularly in the Conference & Events space. You will assist in creating an outstanding employment experience for our Food and Drink Collaborators and provide a warm and genuine service experience.

You will also be responsible for anticipating and responding to tricky requests & concerns in a professional and timely manner, coaching your team to do the same.

Additionally, you will take an active interest in providing on-the-job coaching and training to the Food & Drink guides.

Requirements

  • Experience in leading teams, particularly in the Conference & Events space
  • Strong planning, negotiation, and stakeholder engagement skills
  • Naturally organized and able to work effectively in a collaborative environment
  • Flexibility in your schedule, with morning to late evening shifts, across a 7-day roster
  • A current QLD RSA Certificate

What We Offer

  • 50% food and beverage discount across all our venues
  • $99 room rates and a friends and family discount
  • An online learning and career development plan
  • An EAP programme

Estimated Salary

$60,000 - $80,000 per annum, depending on experience



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