Operational Manufacturing Leader for Quality and Efficiency

3 days ago

Townsville, Queensland, Australia Krispy Kreme Australia & New Zealand Full time

Krispy Kreme Australia & New Zealand is a company that values its customers above all else. To connect people with moments of happiness, we need individuals who strive to deliver great products and services every time.

The Role

As an Operational Manufacturing Leader, you will support the Site Operations Manager in inspiring the team to consistently meet and exceed performance standards, providing high-quality doughnuts.

In this role, you will be responsible for:

  • Executing the daily production schedule efficiently and accurately, delivering all products on time and in full to customers and shops it supplies.
  • Promptly addressing and effectively communicating all communications received from the support office, customers, and business partners with all team members.
  • Overseeing and completing relevant site food safety and cleanliness checks such as QCPs and GMP to ensure Krispy Kreme standards are adhered to, with clear steps taken to mitigate any product quality or food safety issues.
  • Collaborating with Team Leaders to update and implement the daily production schedule by optimizing workforce placement and resource coordination, overseeing sick leave, and maintaining timecard records.
  • Executing administrative duties related to order fulfillment (EBS).
  • Providing coaching, direction, and constructive feedback to Team Members and Team Leaders through your on-site presence, regularly walking the production line, processing area, and pick and packing.
  • Overseeing Krispy Kreme training and reporting, encompassing onboarding, workplace fundamentals, and leadership training programs as well as compulsory ad-hoc training modules with our LMS platform, 'Dough It.'
  • Managing day-to-day staffing levels and timekeeping, ensuring efficient workflow while adhering to labor budgets.
  • Protecting yourself and others from safety risks and/or hazards as far as practicable, escalating safety risks and/or hazards using the Krispy Kreme systems and processes.
  • Leading, participating, and/or contributing to regular communications such as DDS (Daily Directional Setting), team/group discussions, feedback sessions, general corrective guidance, accountability adherence, and one-on-one briefings as appropriate; ensuring these are recorded when required.
  • Leading and championing designated focus areas assigned to you, which may include manufacturing efficiency, inventory management, and/or people capability.
  • Continuing to upskill and contribute to your growth by taking charge of your own development through Krispy Kreme's development program.

What We Look For

We believe in hiring for cultural contribution and training for skills; however, there are some key qualities we require:

  • Excellent time management skills with the ability to effectively prioritize tasks.
  • Strong communication skills capable of inspiring and motivating others.
  • Fundamental business acumen to analyze reports and devise plans to enhance performance.
  • A practical understanding of budgeting, forecasting, labor, and materials management.
  • A strong desire to help yourself and others develop.
  • A commitment to working with a culturally diverse workforce.
  • Integrity and a commitment to ethical operations.
  • Confidence, passion, and enthusiasm about the customer experience and the Krispy Kreme brand.

Qualifications & Education

  • Food Safety Certificate
  • Minimum 3 years in food handling and/or manufacturing industry
  • Minimum 1 year in a managerial position in a relevant industry
  • Experience working with Good Manufacturing Practices and procedures

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