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Customer Service Specialist
2 weeks ago
As a key member of our customer support team, you will be responsible for providing exceptional service to our customers. You will serve as a technical referral point for claims specialists, assisting in the development of their technical claims knowledge and act as an escalation point for technical advice and customer complaints.
You will identify trends through handling technical complaints escalations to drive improvements in customer and business outcomes. Additionally, you will provide assurance support by delivering training needs at both individual and team levels in consultation with the manager.
Assisting in the onboarding process of new staff members is also a critical aspect of this role, ensuring they are well-equipped with the necessary technical knowledge to excel in their position.
- Technical Referral Point: Assist claims specialists in developing their technical claims knowledge and serve as a reference point for complex service or technical issues.
- Trend Identification: Analyze technical complaint escalations to identify trends and drive improvements in customer and business outcomes.
- Assurance Support: Deliver training needs at both individual and team levels in consultation with the manager to ensure the quality of our customer support services.
- New Staff Onboarding: Assist in the onboarding process of new staff members, equipping them with the necessary technical knowledge to succeed in their roles.
We are seeking a proactive individual with a customer-obsessed mindset and early resolution approach. The ideal candidate will possess excellent written and verbal communication skills, capable of communicating with clarity, impact, and influence.
In addition, the successful applicant will have proven capability to manage change through the initiation and promotion of organizational transformation. Experience in claims assessment/management role for a complex, matrixed general insurance organization is highly desirable.
- Customer-Obsessed Mindset: Proactive ways of working with a strong focus on delivering exceptional customer service.
- Communication Skills: Excellent written and verbal communication skills, capable of communicating with clarity, impact, and influence.
- Change Management: Proven ability to manage change through the initiation and promotion of organizational transformation.
- Claims Assessment/Management: Experience in claims assessment/management role for a complex, matrixed general insurance organization.
We offer a range of benefits that promote work-life balance, career development, and financial well-being. Our inclusive culture values diversity and promotes equal opportunities for all employees.
Some of the benefits include flexible work arrangements, access to mentoring and development opportunities, and discounts on Allianz products and services.
- Inclusive Culture: A supportive, open-minded team focused on delivering exceptional customer service.
- Flexible Work Arrangements: Options for remote work and flexible hours to promote work-life balance.
- Career Development: Access to mentoring, development, and global mobility opportunities for growth and success.
- Financial Well-being: Discounts on Allianz products and services, as well as other financial wellness initiatives.
