Property Manager
7 days ago
Job Summary
The Property Officer will be responsible for delivering high-quality, consistent, and timely property-related services to customers. This includes coordinating repairs, maintenance, and inspections for customer-owned properties managed by the Department.
Key Responsibilities
- Deliver high-quality services to customers, both internally and externally.
- Coordinate property inspections, repairs, and maintenance with external providers.
- Ensure a collaborative approach to repairs, maintenance, and inspection matters.
- Access required systems and processes to support property management.
- Understand relevant legislations and industry codes for inspections, repairs, and maintenance.
- Maintain sensitivity, discretion, and a professional manner in handling difficult enquiries and issues.
- Provide advice on and escalate difficult matters and significant complaints to the Principal Property Officer.
Requirements
- Proven experience in coordinating and managing high-volume work to oversee property repairs, maintenance, and inspections.
- Capacity to manage external service providers in the repairs, maintenance, and inspection of customer-owned properties.
- Understanding of NSW Trustee & Guardian's key services and customer base, including experience working and/or supporting people with disability, vulnerable, or older people.
- Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails.
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