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Senior Product Manager
2 months ago
At Kmart, we're committed to delivering exceptional customer experiences through innovative loyalty programs. As a Senior Product Manager - Loyalty, you'll play a pivotal role in driving the strategic development and implementation of our loyalty strategies, collaborating closely with internal and external stakeholders.
Key Responsibilities:- Develop and execute digital customer experience strategies, leveraging data insights to optimize user engagement and inform product decisions.
- Lead the development of loyalty program initiatives, ensuring seamless execution and alignment with business objectives.
- Collaborate with IT, marketing, and other stakeholders to integrate research and market analysis into product development.
- Manage relationships with key stakeholders, negotiating effectively to maintain alignment and collaboration across functions.
- Mentor and lead product managers, fostering a culture of innovation and collaboration.
- Track success metrics, manage budgets, and ensure compliance with regulations while continuously improving products through agile methodologies.
- Proven experience as a senior product manager, with a focus on loyalty programs or customer engagement strategies.
- Strong leadership skills with the ability to manage and influence a wide range of stakeholders effectively.
- A solid understanding of design and product principles, with the ability to think creatively about how to adapt generic loyalty programs to fit a specific brand context.
- Experience working with distributed teams and the ability to adapt to varying time zones.
- Excellent communication and project management skills, with the ability to handle multiple priorities in a fast-paced environment.
- Data-driven mindset with the ability to analyze metrics and derive actionable insights.
- Demonstrated ability to manage budgets and resources, ensuring efficient and effective use of company assets.
- Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.
- A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.
- A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products.
- Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health.
- We want you to feel rewarded for your commitment and hard work, that's why everyone gets the opportunity to participate in a bonus program.
- Free onsite parking when you're required to come into the office.
- We offer inclusive parental leave, a family room and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances.
- A dynamic learning and support program.
- Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor.
- In-house café that serves breakfast, lunch and includes a collaborative space to work in.
- A reflection room that can be used for prayer, meditation, or time for you.
- A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes.
- Regular product sample sales with loads of discounted items to purchase.
- Wesfarmers is Kmart's parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement.
- Great career opportunities across the broader Wesfarmers Group.
