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Customer Service Representative
2 months ago
Australian Private Networks Pty Ltd is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.
Key Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and helpful information to customers regarding our services and products.
- Work collaboratively with internal teams to resolve customer complaints and issues.
- Maintain accurate records of customer interactions and issues.
- Develop and maintain a thorough understanding of our services and products to provide expert advice to customers.
- Previous customer service experience in a telecommunications or finance environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving skills and ability to think critically.
- High school diploma or equivalent required.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- A mobile phone and internet allowance.
- An Employee Assistance Program (EAP) for mental health and wellbeing support.
Australian Private Networks Pty Ltd is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
