Family Support Specialist

3 days ago


Brisbane, Queensland, Australia Affinity Education Full time
About the Role

We are seeking a highly skilled and dedicated Family Support Specialist to join our team at Affinity Education. As a key member of our Family Support Team, you will play a vital role in delivering exceptional customer service and support to our network of childcare centres and families.

Key Responsibilities
  • Customer Support: Provide unparalleled support to our customers via various communication channels, ensuring their needs are met and exceeded.
  • Performance Metrics: Meet and exceed defined targets and key performance indicators (KPIs) related to customer satisfaction, calls, booking tours, and enrolments.
  • Communication Skills: Utilize strong phone contact handling skills and active listening to understand and address customer inquiries and concerns.
  • Problem-Solving: Adapt and respond effectively to a diverse range of personalities and support scenarios, taking a proactive approach to troubleshoot and resolve support issues promptly.
  • Team Collaboration: Build rapport quickly with customers to establish trust and understanding, working collaboratively with our team to achieve shared goals.
  • Continuous Improvement: Demonstrate a commitment to continuous learning and improvement, staying up-to-date with industry trends and best practices.
What We Offer
  • Stunning Work Environment: Enjoy a modern and dynamic work environment in the heart of Brisbane CBD.
  • Flexible Working Arrangements: Balance your work and personal life with flexible working arrangements that suit your needs.
  • Professional Development: Access to ongoing training and development opportunities to enhance your skills and career prospects.
  • Wellness Benefits: Enjoy a range of wellness benefits, including free gym membership and discounts at over 100 retailers.
  • Supportive Culture: Be part of a values-driven organisation that prioritises the safety, rights, and wellbeing of all children and employees.


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