Customer Support Operations Manager
2 weeks ago
We are seeking a highly organized and customer-focused Customer Support Operations Manager to join our team at Amentum.
The ideal candidate will have experience in managing site office operations, work order administration, and customer inquiries. They will be responsible for ensuring the smooth operation of our support services centre and providing exceptional customer service.
Key Responsibilities- Manage site office operations, including room and phone payments, Wi-Fi passwords, online accounts, and locker assignments.
- Work Order administration management, including close-outs and scanning.
- Site office and accommodation room reservations and allocations.
- Manage Engine customer requests, including work order requests and conference room bookings.
- Respond to customer enquiries from walk-ins, phone calls, and emails.
- Collaborate with the SSC planning and scheduling team to create SAP work order notifications, close out work orders, and monitor SAP and Manage Engine dashboards.
- Perform general reporting as required.
- Manage portal content and uploads for the SSC department.
- E nsure compliance with all site environmental health and safety requirements.
- Experience with SAP and computer software applications.
- Strong communication and interpersonal skills.
- Ability to work with minimal supervision and as part of a dedicated team.
- Demonstrated administrative skills.
- Driver's license and valid passport.
- At least 2-3 years' experience in a similar role.
$70,000 - $90,000 per annum.
Please note that the salary range is an estimate and may vary based on location and other factors.
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