Optical Customer Experience Coordinator
3 weeks ago
About ProVision
We are a pioneering eye care group on the Eyre Peninsula, dedicated to delivering exceptional quality eye care and eyewear. Our team of 12 professionals is passionate about improving the vision and lives of our communities.
Our practice in Port Lincoln has invested in technology and our people, striving to maintain leadership in the profession.
This is a front-of-house customer-facing role available in either part-time or full-time capacity, working closely with customers, assisting optometrists and other team members. Although optical experience is welcome, it's not necessary; comprehensive training will be provided for the successful applicant. There are opportunities for leadership growth for an individual demonstrating exceptional skills in leadership and management.
Duties and Responsibilities:
- Engage closely with patients to assist with lens and frame selection
- Dispensing prescriptions prescribed by the optometrist
- Patient care and support
- Perform ancillary testing to support our optometrists
- Uphold professional standards and best practices
- Foster teamwork and communication within the team and practice directors
- Be responsible for reception and general administration duties
Requirements:
- Retail and sales experience
- Strong computer and administration skills
- Exceptional communication – both verbal and written
- Demonstrated customer service skills
- Adaptable and willing to learn and grow
Culture and Benefits:
We value the input and contribution of our team, and we're dedicated to providing our patients with an outstanding customer experience. Our team is community and family-oriented, and we've demonstrated a strong commitment to rural communities.
Benefits Package:
- Professional development opportunities
- A modern, boutique workplace
- A dynamic team environment
- A central location
Salary:$60,000 - $80,000 per annum (depending on experience)
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