Trade Store Customer Support Specialist

1 week ago

Whyalla, Australia beBeeCustomerService Full time $55,000 - $70,000
Customer Service Representative

We are seeking a passionate and customer-focused team member to join our dynamic trade store in Whyalla, South Australia.

This is a fixed-term full-time contract covering parental leave, with fantastic career development opportunities within a leading business.

In this role, you will be part of a supportive and close-knit team, assisting customers via phone, email, and in person at the trade counter.

Key Responsibilities:
  • Deliver exceptional customer service across multiple channels – phone, email, in-store, and internal systems.
  • Support the trade counter with customer enquiries, stock replenishment, general housekeeping, and other ad-hoc tasks.
  • Take ownership of customer requests and resolve enquiries efficiently within set timeframes.
  • Review customer sales history to identify service needs and upsell opportunities.
  • Keep customers informed about new products and services.
Required Skills and Qualifications:
  • Confidence using computer systems and the ability to learn quickly.
  • Previous experience in customer service – ideally in a trade store, call centre, or retail environment.
  • A strong 'customer first' mindset and excellent communication skills.
  • Self-motivation and a genuine interest in growing within the company.
  • Great problem-solving abilities and the capacity to work independently.
  • Strong organisational and time management skills.
Benefits:
  • Team member discount card for various retailers.
  • Continuous career development to gain new skills and knowledge.
  • A Monday-to-Friday schedule – enjoy your weekends.
  • A successful referral program, earning up to $2000 for each referral.
  • Additional discounts from corporate partners.
  • Flexible working arrangements, including access to our flexible working program.

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