Client Success Specialist

5 days ago

Brisbane, Queensland, Australia beBeeSuccess Full time $52,000 - $85,000
Job Overview

The Client Success Specialist plays a pivotal role in supporting business development, client engagement, and project delivery functions. This position ensures seamless coordination across the client lifecycle from initial contact through to proposal development, contract finalisation, invoicing, and post-project follow-up.

This role enhances client satisfaction, contributes to revenue growth, and supports internal systems and workflows related to client success.

Key Responsibilities:

  • Assist in identifying and tracking business opportunities and market intelligence.
  • Coordinate and contribute to preparing capability statements, EOIs, proposals, and tender submissions.
  • Maintain and update proposal content libraries and CRM systems.
  • Support developing client presentations and pitch materials.
  • Assist with pre-contract administration including client onboarding, collating compliance documentation, and confirming scope, rates, and terms.
  • Liaise with legal and commercial teams (or external consultants) to coordinate timely review and execution of contracts.
  • Ensure smooth handover of confirmed engagements to delivery teams.
  • Act as first point of contact for client queries during pre- and post-project stages.
  • Support project managers in coordinating client meetings, status updates, and reporting.
  • Develop and maintain strong working relationships with key client representatives.
  • Track billing milestones, timesheet data, and contract deliverables.
  • Assist in preparing and dispatching client invoices in coordination with finance staff.
  • Follow up with clients to resolve billing queries and ensure timely payments.
  • Facilitate client satisfaction surveys and lessons-learned debriefs.
  • Coordinate compiling project case studies and client testimonials.
  • Support re-engagement or upselling efforts with existing clients.
  • Maintain accurate client and opportunity records in CRM or project management systems.
  • Provide support for internal business development meetings, pipelines, and strategy sessions.

Required Skills & Qualifications:

  • Strong written and verbal communication skills.
  • Excellent interpersonal and relationship-building skills.
  • Highly organised and detail-oriented.
  • Proactive problem-solver with a client-first mindset.
  • Comfortable coordinating across multiple departments and deadlines.
  • Competent in Microsoft Office Suite, CRM platforms, and proposal tools.

Benefits:

  • Quality and timeliness of proposal submissions.
  • Client satisfaction and retention metrics.
  • Reduction in debtor days/successful invoice follow-up.
  • Accuracy and consistency of client documentation and systems.
  • Contribution to business development targets and project success.

Opportunities:

  • Professional growth and development in a dynamic environment.
  • Collaborative team atmosphere with a focus on excellence.
  • Ongoing training and support to enhance skills and knowledge.
  • Meaningful work contributing to business success and client satisfaction.

  • Client Success Specialist

    4 days ago

    Brisbane, Queensland, Australia Scout Talent Hq Full time

    **Exciting opportunity for someone who thrives in building relationships**- **Be part of an inspired team who prioritises recognition and reward*****:- **Enjoy flexible working options (including WFH) in a culture of learning and development*****- **Join our rapidly expanding team in a global organisation*******Who are we**:At Scout Talent, our mission is to...

  • Client Success Advocate

    5 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000

    Job OverviewAs a Client Success Specialist, you will play a pivotal role in ensuring the successful delivery of ongoing revenue by providing exceptional customer service and resolution of any enquiries.

  • Client Success Specialist

    4 days ago

    Brisbane, Queensland, Australia Isentia Full time

    Service delivery & client support to ANZ clients across varied industries- Work hours are 7am - 3pm- Hybrid - Office and Home-basedIsentia is the Asia-Pacific region's leading media intelligence company; empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to government...

  • Client Success Specialist

    6 days ago

    Brisbane, Queensland, Australia Fis Global Full time

    **Position Type**:Full time**Type Of Hire**:Experienced (relevant combo of work and education)**Education Desired**:No Degree**Travel Percentage**:0% Payrix (part of FIS) is recognised as a global leader in financial technology. Our global team of passionate payments and software experts provide vertical software companies with an all-in-one platform and...

  • Client Success Specialist

    6 days ago

    Brisbane, Queensland, Australia Jobs For Humanity Full time

    Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Client Success Specialist

    6 days ago

    Brisbane, Queensland, Australia Fis Global Full time

    **Position Type**:Full time**Type Of Hire**:Experienced (relevant combo of work and education)**Education Desired**:Associate's Degree**Travel Percentage**:0% Payrix (part of FIS) is recognised as a global leader in financial technology. Our global team of passionate payments and software experts provide vertical software companies with an all-in-one...

  • Client Success Specialist

    5 days ago

    Brisbane, Queensland, Australia Jobs For Humanity Full time

    Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Client Success Specialist

    5 days ago

    Brisbane, Queensland, Australia Jobs For Humanity Full time

    Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • SAP Client Success Specialist

    7 days ago

    Brisbane, Queensland, Australia beBeeCustomerSuccess Full time $90,000 - $120,000

    As a key member of our team, you will play a vital role in ensuring the long-term success of our clients with their SAP solutions. You will work closely with clients post-implementation to drive adoption, satisfaction, and growth while contributing strategically to our regional presence.Key ResponsibilitiesDevelop and manage customer success plans, including...

  • Client Success Manager

    18 hours ago

    Brisbane, Queensland, Australia Axesto Full time

    We are seeking a highly motivated **Client Success Manager** to join our exciting, fun, and growing Client Success team. As a pivotal member, you will report to the Manager of Client Success and play a critical role in enabling MYP to positively change the lives of people by giving them back time, control, and choice. You will achieve this by assuming...