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Content Management Specialist

2 months ago

Banana Shire, Australia TST Group Full time
About the Role

We are seeking a highly skilled Content Management Specialist to join our team at TST Group. As an Open Text Consultant, you will play a key role in supporting our clients in implementing and maintaining their content management systems.

Key Responsibilities
  • Stay current with industry trends and emerging technologies related to content management and collaboration.
  • Provide technical support and troubleshooting for the Open Text Content Server platform and associated products.
  • Respond to and resolve customer inquiries and issues related to system functionality, performance, and integration.
  • Collaborate with cross-functional teams across geographies to implement solutions and enhancements.
  • Work on application tickets and service requests by adhering to the defined Response and Resolution SLAs.
  • Perform system maintenance tasks including upgrades, patches, and configurations.
  • Develop and maintain documentation such as user guides, technical specifications, and procedures.
  • Conduct training sessions for end-users and internal teams on platform features and best practices.
Requirements
  • Strong technical skills in content management systems, particularly Open Text Content Server.
  • Excellent problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong communication and collaboration skills.