Cloud Engineering Specialist
2 days ago
Amazon Web Services Australia Pty Ltd is a leading cloud technology organization, transforming the way companies operate and innovate. As a member of our AWS Support team, you will be at the forefront of this transformation, assisting a global list of customers who are taking advantage of our growing set of services and features to run their mission-critical applications.
Job DescriptionWe are seeking an experienced Cloud Support Engineer to join our team in Melbourne or Sydney. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all our cloud products, arming our customers with the required tools and tactics to get the most out of their product and support investment.
Key Responsibilities:- Leverage advanced troubleshooting techniques to provide unique solutions to customer issues
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues
- Drive customer communication during critical events
- Develop and present training materials for new hires
- Coach/mentor new hires and contribute to process improvement initiatives
To be successful in this role, you will need:
- 1+ years of software development or technical support experience
- Experience troubleshooting and debugging technical systems
- Experience with programming/scripting languages (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, PHP)
- Experience with REST API, HTTP, and web-based applications
- Experience with Linux (Ubuntu, CentOS, RedHat)
While not essential, it would be beneficial if you had experience with:
- Network troubleshooting tools (telnet, test-netconnection, tracert, etc.)
- Serverless technologies such as Lambda and API Gateway
- Networking technologies including DNS, TCP/IP, SSL, DHCP, and Load Balancing
We offer a competitive salary package, estimated to be around $100,000 - $130,000 per annum, depending on experience. Other benefits include:
- Career development opportunities across the organization
- Training programs to develop the skills required for success in your role
- A follow-the-sun model with Premium Support sites located globally, offering flexible working hours and days
This role supports AWS Serverless technologies and is based in Melbourne or Sydney, Australia.
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