Customer Support Specialist
1 week ago
We are seeking a skilled Customer Support Representative to join our Emerald team at Hitachi Construction Machinery.
This role will provide holistic OEM customer and technical support for our valued mining customers, leveraging your experience with off-highway electric drive haul trucks and hydraulic excavators.
Key Responsibilities- Provide proactive technical advice on electrical, hydraulic, and mechanical components for Hitachi's large off-highway truck and hydraulic mining excavator range.
- Assist with the planning and execution of major maintenance events by liaising with relevant site representatives.
- Attend customer site meetings as required to resolve technical issues.
- Ensure timely resolution of customer queries and actively chase improvement opportunities.
- Communicate effectively with customers, colleagues, and stakeholders to deliver exceptional service.
- Minimum mechanical or electrical trade qualifications.
- Proven experience in a customer-facing role, with a strong focus on technical support.
- Excellent communication and problem-solving skills.
- A commitment to safety and a proactive approach to identifying and mitigating risks.
At Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people.
We offer a supportive and collaborative work environment, with opportunities for continuous learning and development.
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Customer Support Specialist
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