Financial Services Specialist

1 week ago


Brisbane, Queensland, Australia beBeeAccountability Full time $63,093 - $84,997

As the Financial Assistance Coordinator you will be responsible for managing day-to-day actions in line with the financial assistance framework based in Brisbane.

Your role entails making key considerations around vulnerability and customer needs while adhering to industry standards.

**Key Responsibilities:**

  • Effectively identifying, reviewing and assessing customer requests.
  • Managing inbound and outbound calls including pre and post financial assistance as well as an element of collections where appropriate.
  • Ensuring that regulatory requirements are followed with all your actions together with accurate and reflective customer record keeping.
  • Capturing and resolving any expressions of dissatisfaction while additionally identifying any issues that require escalating.

**Requirements to Succeed in this Role:**

  • Min 2 years experience in the financial services industry and experience working within regulatory standards associated with collections and hardship practices.
  • Demonstrated understanding of the NCCP and APP guidelines.
  • Strong communication and negotiation skills with a use of creativity to drive continuous change and provide key outcomes for our customers.
  • A passion for excellent customer service accompanied with accountability and professionalism.
  • Resilience and adaptability to work in this fast-paced call centre environment.

**Why This Role is Attractive:**

We value diverse backgrounds cultures abilities ideas and experiences recognising the benefits they bring to our work communities and the way we help our customers.



  • Brisbane, Queensland, Australia beBeeCustomer Full time $45,000 - $75,000

    Job Title: Financial Services Specialist">We are seeking a highly skilled and customer-focused individual to join our team as a Financial Services Specialist.">About the Role:">This is a key customer-facing position where you will have quality conversations with customers on a day-to-day basis, creating a stress-free, seamless experience for each person you...


  • Brisbane, Queensland, Australia beBeeTax Full time $150,000 - $200,000

    Financial Services Tax Specialist – An Exciting OpportunityAbout the Role:We are seeking a highly skilled Financial Services Tax Specialist to join our team. As a key member of our Financial Services Tax team, you will be responsible for delivering tax advisory and compliance services across a prestigious financial services client base.Your Key...


  • Brisbane, Queensland, Australia beBeeAccountant Full time $71,150 - $78,951

    Financial Services Specialist RoleOur organization seeks a Financial Services Specialist to join our team in Brisbane or Sydney. This role will provide critical support to the finance function by performing various tasks, such as accounts payable and receivable, travel and expense accounting, balance sheet reconciliation, and master data management.Key...


  • Brisbane, Queensland, Australia Veterinary Specialist Services Full time $104,000 - $130,878 per year

    Specialist Veterinary Nurse - JindaleeRotating RoleThe VSS Jindalee nursing team is continuing to grow, come join our compassionate and dedicated professionals in delivering gold-standard patient careApply todayThe role:The role is a casual position initially with the opportunity to move to a permanent role.In this role you will provide specialised...


  • Brisbane, Queensland, Australia beBeeCustomerFocused Full time $60,000 - $90,000

    Job Description:As a Personal Banking Advisor, you will play a pivotal role in helping customers achieve their financial goals. You will engage in high-quality conversations with customers on a daily basis, creating a seamless and stress-free experience for each individual you serve.Your responsibilities will include:Welcome all customers into the branch,...


  • Brisbane, Queensland, Australia beBeeCustomer Full time $80,000 - $130,000

    Create a rewarding career as a specialist in customer-facing bankingOur senior roles within the branch network see you proactively engage with customers to uncover their financial needs.You will utilise your expertise in our suite of banking products to assist customers in achieving their financial goals by recommending the most appropriate products for...


  • Brisbane, Queensland, Australia beBeeFinance Full time $120,000 - $150,000

    Job Overview We are seeking a highly skilled Finance Specialist to provide expert guidance on financial products and services. The ideal candidate will have extensive knowledge of financial regulations and compliance standards, as well as experience in conducting thorough financial assessments.The successful applicant will be responsible for evaluating...


  • Brisbane, Queensland, Australia Insignia Financial Full time

    Financial Planning Assistant**The opportunity**As a Financial Planning Assistant with Shadforth on a 12 month fixed-term contract, you'll be responsible for preparing information, meeting packs, updating records and facilitating the implementation of financial advice that our advisors recommend to our clients. This role also looks after managing, scheduling...


  • Brisbane, Queensland, Australia beBeeFinancial Full time $102,105 - $131,310

    As a specialist in customer experience, you will play a key role in shaping the banking industry. You will help meet each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on available solutions.Key responsibilities include:Providing seamless service by meeting customers' financial...

  • Support Specialist

    2 weeks ago


    Brisbane, Queensland, Australia beBeeCustomer Full time $62,000 - $73,000

    Customer Service RoleThis is an opportunity to deliver exceptional customer service and support the growth of our business.Key Responsibilities:Client Support SpecialistEngage with customers to understand their needs and provide tailored solutionsCollaborate with colleagues to achieve sales and lending results that meet customer expectationsWhat You'll...