Retail Operations Lead

5 days ago


Melbourne, Victoria, Australia Retail Prodigy Group Full time
Role Overview

We are seeking a highly skilled and experienced professional to join our team as an Assistant Store Manager - Operations. In this role, you will be responsible for leading a winning team to achieve sustainable sales growth through consistently delivering the Ultimate Customer Experience.

You will exhibit and align yourself with RPG's values; CARE, COACH, ENERGY, ACCOUNTABILITY and INNOVATE. Your day will be filled leading from the front, coaching on the run, ensuring operational excellence and creating a winning culture within your store and the RPG community.

Key Responsibilities:
  • Manage stock processes including preparing stock for sale, stocktake, audits, acceptance and transfers
  • Operational compliance within back of house
  • Inventory management and data accuracy
  • Support customer escalations
  • Provide technical support and training for new and existing processes, products or service
  • Develop a strong business relationship with the outsource Samsung Service team to drive continuous improvement
  • Complete rosters
  • Coach and develop your team to support operational areas


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