Dermatology Systems Developer

6 days ago

Sydney, New South Wales, Australia Galderma Full time
About Galderma

Galderma is a leading dermatology company with a presence in approximately 90 countries. We deliver innovative, science-based products and services that cater to the full spectrum of the dermatology market through Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology.

We have been dedicated to the human body's largest organ - the skin - since our foundation in 1981. Our mission is to meet individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.

What We Offer

We are committed to providing a competitive salary package, along with additional benefits such as:

  • Professional development opportunities for training, education, and career advancement
  • Employee recognition and rewards
  • Health and wellness benefits
Job Description: System Specialist

We are seeking a skilled System Specialist to join our Commercial Excellence team in North Sydney. As a System Specialist, you will be responsible for managing CRM administration and development, monitoring ERP systems, troubleshooting EDI issues, and supporting and developing e-commerce platforms.

Key Responsibilities:
  • Collaborate with commercial and functional teams, as well as the CRM provider, to develop solutions that meet operational and commercial needs while ensuring compliance with regulatory requirements
  • Produce reports to support various business requirements, ensuring accurate and timely data analysis
  • Maintain up-to-date knowledge of the latest CRM functions and proactively share relevant updates and improvements with stakeholders
  • Conduct CRM training sessions, develop SOPs, and provide face-to-face instruction to ensure effective CRM usage
  • Work closely with Global Teams on Veeva projects and collaborate with third-party vendors like TCS to ensure system functionality and support
  • Ensure accurate transmission of database updates and order messages between CRM, e-commerce platforms, ERP systems, third-party logistics, and wholesalers
Requirements:
  • Bachelor's degree in Computer Science, Software Engineering, Management Information Systems (MIS), or equivalent work experience
  • Veeva Administrator Certification or Salesforce.com Administrator Certification
  • At least 3 years of prior experience as a CRM administrator using the Salesforce.com Platform, preferably in the Pharmaceutical and/or B2B sectors
Estimated Salary: $80,000 - $100,000 per annum

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