Courier and Delivery Specialist

4 days ago

Australia beBeeCustomerService Full time $70,000 - $91,000

**Job Overview**

As a Courier & Operations Coordinator, you will play a vital role in ensuring timely pick-ups and deliveries, maintaining customer satisfaction, and adhering to operational policies. Your duties will involve efficient management of pick-ups and deliveries, resolving customer issues through exceptional service expertise, and operating vehicles to meet diverse service needs.

**Key Responsibilities**

- Provide reliable and efficient pick-up and delivery services to meet customer expectations.

- Leverage strong geographical knowledge of Adelaide to allocate and optimize delivery routes.

- Understand and manage drivers' strengths and capabilities to undertake urgent, time-critical deliveries.

- Ensure compliance with Chain of Responsibility (COR) and Dangerous Goods policies.

- Maintain strong relationships with both drivers and customers to ensure service excellence.

- Collaborate with dispatch operators and quality control staff to monitor performance and meet delivery KPIs.

**Requirements**

For this role, we are seeking candidates with:

- Full Car License required (Medium Rigid preferred).

- Proven professional driving experience with a customer and service-oriented approach.

- Strong communication skills with fluency in spoken English.

- High attention to detail for accurate documentation completion.

- Physical stamina and problem-solving skills.

**Dispatch Work:**

As a Fleet Allocator in the Sameday Local Courier operation, you will ensure seamless service by efficiently managing and allocating jobs to our fleet of professional couriers. Key responsibilities include acting as the first point of contact for couriers in the Sameday Radio Room, allocating local courier jobs, planning and prioritizing jobs in a fast-paced environment, assisting with collating data to achieve key performance indicators, and communicating effectively with allocators and quality control staff.

**Benefits:**

- Opportunity to work with a leading global logistics company.

- Competitive remuneration package.

- Ongoing training and development opportunities.

- Collaborative and dynamic work environment.

**FedEx Values:**

FedEx is committed to a diverse, equitable, and inclusive workforce. We value diversity and believe that everyone has something unique to contribute. Our goal is to create a work environment where employees can thrive, grow, and make meaningful contributions while feeling valued, respected, and supported.

**Our Culture:**

At FedEx, we strive to create an environment that promotes innovation, inclusivity, and respect. We value teamwork, accountability, and open communication, and believe that our culture plays a crucial role in driving our success.

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