Expert Client Liaison

3 days ago

Canberra, ACT, Australia beBeeTechnical Full time $160,000 - $190,000

Technical Account Liaison

Job Overview:

The Technical Account Liaison will serve as the primary technical contact for key customers, ensuring their success and satisfaction with our products.

Key Responsibilities:
  • Serve as a single point of contact for designated clients in the post-sales phase, prioritizing customer success and assisting clients in achieving their business objectives.
  • Foster and maintain robust relationships with assigned clients, acting as their trusted technical advisor and primary resource for technical issues and inquiries.
Requirements:
  • Bachelor's degree in computer science, engineering, or a related technical field (or equivalent experience).
  • 6+ years of experience in a technical support, account management, or similar client-facing role.
  • Strong understanding of data networking protocols (TCP/IP, etc), Network Security technologies (Firewall, VPN, Authentication, UTM, etc), Routing and Switching with the ability to troubleshoot and resolve complex technical issues.
  • Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
  • Proven problem-solving skills including, but not limited to, configuration analysis, detail log analysis, packet trace analysis, etc. Ability to think critically and analytically.
  • Demonstrated commitment to delivering outstanding customer service and support.
  • Ability to work effectively within a cross-functional team, including engineering, product management, sales, professional services and TAC.
  • Ability to maintain the overall understanding of the network design and able to comment on design flaws.
  • Face to face and remote customer management experience.
  • Previous experience working on Fortinet products is an advantage.
  • Asset to have CCNA, CCNP, CCIE, and/or CISSP and ITIL certifications and scripting and automation experience.
  • Fortinet certifications on NSE4, NSE5, NSE7, NSE8 is a distinct advantage.
  • NV1 or NV2 level clearance.

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