Frontline Hospitality Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $26,000 - $40,000
Job Opportunity

Oaks Brisbane Lexicon Suites is looking for a full-time customer service representative to join their team. As a Customer Service Agent, you will be the face of the hotel and responsible for providing exceptional guest experiences from the moment they arrive.

">
  • Key Responsibilities:
  • Provide warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.

Hourly rates (excluding super):

Monday - Friday: $26.70 per hour
Saturday: $33.38 per hour
Sunday: $40.05 per hour

Qualifications and Skills

Requirements:

  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Maintains a polished and professional presentation, reflecting the values and standards of the organization.
  • Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
Benefits and Support

Why Join Our Team:

  • Competitive Compensation: A highly competitive remuneration package tailored to your experience and expertise.
  • Career Development: Comprehensive professional induction and ongoing training to fuel your career progression, plus potential financial support for education aligned with our business needs.
  • Exclusive Discounts: Enjoy discounts on international accommodation, food, and beverage outlets worldwide, as well as savings and cashback at popular retailers.
  • Leave Benefits: Generous paid leave, including parental leave and birthday leave.
  • Wellbeing and Support: Access to employee assistance programs and tailored wellness initiatives to support your physical and mental wellbeing.

Our Values:

At Oaks Brisbane Lexicon Suites, we value our people as the heart of our success. We are committed to investing in your skills and fostering a workplace culture that celebrates innovation, collaboration, and personal growth.

  • Crisis Intervention Specialist

    1 week ago

    Brisbane, Queensland, Australia Frontline Service Full time

    OverviewCrisis Intervention Specialist - Child Response Team at FrontLine Service.Provides phone and community-based crisis response to children/adolescents with urgent mental health needs.Services include answering the crisis hotline, providing resource information and linkage to community providers, completing crisis assessments in community or hospital...

  • Cafe Manager

    2 weeks ago

    Brisbane, Queensland, Australia Frontline Hospitality Queensland Full time $60,000 - $75,000 per year

    About the company: Join a dynamic and health-driven community at wellness club who prioritise performance, recovery, and lifestyle. With world-class training facilities, cutting-edge recovery zones, and a passionate membership base, the club offers an elevated experience where wellness meets sophistication. At the core of this experience is a commitment to...

  • Corporate Concierge

    2 weeks ago

    Brisbane, Queensland, Australia Frontline Hospitality Queensland Full time $60,000 - $65,000 per year

    The CompanyBring your passion for creativity to the corporate world of excellence. Work for a company with a great history of building their name built on the success of grit, determination, dedication to not giving up. A company that is built on culture, values, and beliefs, which serve as a foundation of their business.Job SummaryAs the Corporate...

  • Frontline Hospitality Professional

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $51,000 - $74,000

    Frontline Hospitality ProfessionalWe are seeking enthusiastic and physically active individuals to join our team in providing exceptional service to residents and their families.Maintaining high standards of cleanliness and hygiene in the catering/housekeeping and laundry departments is crucial for a seamless experience.As part of our supportive team, you...

  • Frontline Hospital Services Coordinator

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $66,400 - $98,400

    Job Title:Frontline Hospital Services CoordinatorAbout the Role:We're looking for a highly organized and proactive administrator to deliver exceptional front-desk reception services in our busy hospital setting.You'll be responsible for managing incoming calls, providing professional support to patients, families, and staff, and coordinating patient flow by...

  • Frontline Customer Support Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $63,049 - $71,782

    Job Title: Frontline Customer Support SpecialistDo you have a passion for delivering exceptional customer service and making a positive impact on people's lives? We are seeking a skilled and compassionate Frontline Customer Support Specialist to join our dynamic team.Provide timely and professional assistance to customers via phone, email, or...

  • Frontline Hospitality Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeHospitality Full time $40,000 - $80,000

    About UsWe are a leading hospitality provider, committed to delivering exceptional guest experiences. Our team of professionals work tirelessly to ensure that every guest feels welcome and valued.

  • Frontline Customer Experience Representative

    1 week ago

    Brisbane, Queensland, Australia beBeeResponsibility Full time $49,000 - $71,400

    Customer Experience SpecialistWe are dedicated to putting the customer first and creating great experiences.As a frontline representative, you will be responsible for:

  • Brisbane City Hospitality Frontline Ambassador Role

    6 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $50,000 - $80,000

    Frontline Ambassador RoleWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our team. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.About the Role:Key Responsibilities:Deliver outstanding customer service and create memorable guest...

  • Marketing Manager – Hospitality

    5 days ago

    Brisbane, Queensland, Australia DNS Specialist Services Full time $104,000 - $130,878 per year

    DNS Specialist Services is a consultancy firm dedicated to the Australian hospitality, gaming and leisure industries.We're an energetic, passionate team who live and breathe hospitality. We pride ourselves on generating real outcomes for our pub, club and casino clients across QLD, NSW, VIC, TAS and NT – and with our portfolio growing rapidly, we're ready...