Customer Engagement Director
3 weeks ago
About the Role
We are seeking a highly skilled Customer Engagement Director to join our team at PRP Diagnostic Imaging. As a key member of our leadership team, you will be responsible for developing and executing a multi-channel strategy to drive customer engagement throughout the entire patient journey from referral to appointment.
You will lead and manage the operations of our contact centres to ensure high-quality customer service and efficient call handling for inbound and outbound communications, including our online booking system. You will also be responsible for analysing KPIs to identify opportunities for efficient gains and drive business success.
Key Responsibilities:
- Develop and execute a multi-channel strategy to drive customer engagement
- Lead and manage the operations of our contact centres
- Analyse KPIs to identify opportunities for efficient gains
- Drive business success through effective customer service and call handling
About You
We are looking for a highly motivated and experienced professional with a strong track record of developing and executing multi-channel strategies that drive customer engagement. You will have strong leadership skills, with the proven ability to create a positive work culture that fosters an environment of employees contributing ideas to improve both customer and employee engagement.
You will also have excellent analytical skills, with the ability to utilise data to improve customer experience and drive commercial opportunities. Experience within the health sector is desirable, but not essential.
What We Offer
- Attractive remuneration and benefits
- Flexible and supportive work arrangements
- Friendly, diverse and professional team
- Commitment to professional development and education
Our Values
We put care into everything we do. We are courageous and accountable. Our reputation is outstanding and we trust and empower each other. Reach your full potential with PRP, where patient wellbeing is our priority and having fun is part of our culture.
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