Social Impact Operations Lead

1 week ago

Canberra, ACT, Australia beBeeOperations Full time $80,000 - $100,000

Himayat is a migrant- and refugee-led social enterprise based in Canberra.

The Role

We are seeking an Operations Manager who sees systems as pathways to social impact. You will oversee operations across three business streams, leading a team of 12 staff and ensuring services remain compliant, efficient, and deeply human-centered.

Key Responsibilities
  • Implementing operational strategies and policies across business functions to drive efficiency and productivity
  • Ensuring NDIS compliance quality standards and reporting requirements meet relevant industry regulations and internal policies
  • Managing and coordinating the work of cross-functional teams to ensure the smooth delivery of services
  • Leading mentoring and supporting staff fostering a positive culture of accountability inclusion and growth
  • Monitoring client services to ensure a high-quality culturally responsive experience
  • Monitoring and reporting on KPIs to identify areas for improvement
  • Collaborating with the leadership team to identify and address operational challenges
Requirements

Experience in operations management ideally in NDIS social enterprise or community services Strong knowledge of NDIS compliance and quality frameworks or the ability to learn quickly Demonstrated ability to lead teams and manage diverse stakeholders A systems thinker who enjoys improving processes and applying digital tools Strong problem-solving organisational and communication skills Commitment to equity inclusion and cultural competence - you value and respect the perspectives of people from migrant and refugee backgrounds Understand the juggle of work and family life; you will thrive in a role that values flexibility balance and trust while giving you space to make a real impact

What We Offer

A competitive salary range and a range of benefits including meaningful work that makes an impact Flexible working arrangements to promote work-life balance An inclusive culture alongside passionate colleagues with diverse lived experiences Opportunities for professional development and career advancement Comprehensive health and wellbeing programs

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