Electrical Accessory Expert

1 week ago

Adelaide, South Australia beBeeCustomerExperience Full time $50,000 - $80,000
Customer Experience Representative

Description

Dive into the heart of innovation and customer satisfaction as a key player in our dynamic Customer Care Team. Every day is an opportunity to excel in delivering unparalleled service and creating one-of-a-kind experiences that leave electricians saying "WOW". As a Customer Experience Representative, you will become an ambassador of excellence, guiding electricians through a world of high-quality electrical accessories with expertise and enthusiasm.

Join us in shaping the electrical trade by providing empathetic, efficient, and exceptional service across phone, email, and live chat. You will be the hero our electricians need by assisting with inquiries, diving deep into product knowledge, and navigating through orders with ease.

Key Responsibilities:

  • Engage in meaningful interactions, providing empathetic and exceptional service
  • Be the expert our electricians need by assisting with inquiries and diving deep into product knowledge
  • Transform challenges into triumphs by resolving complaints and issues with professionalism and personal touch
  • Collaborate like a pro with internal teams to ensure every customer concern finds its resolution swiftly
  • Elevate our brand with every conversation by embodying our commitment to WOW service

Requirements:

  • A magnetic personality with communication skills that can light up a room
  • A master of multitasking, prioritizing, and managing time effectively
  • A problem-solving guru, always ready to find solutions that dazzle
  • A commitment to continuous learning, especially when it comes to mastering product and technical knowledge
  • Tech-savvy, with a knack for navigating computer systems and CRM software

Benefits:

  • Convenient onsite parking, making your journey to work smooth
  • A competitive salary and benefits package that appreciates your worth
  • A supportive and inclusive work environment where everyone's voice matters
  • Set working hours Monday to Friday, allowing you to reclaim your weekends for adventure
  • A permanent role offering long-term job security in a company that's always moving forward

At our organization, we're excited to offer an exceptional compensation package for the right candidate. If you believe this is the opportunity you've been waiting for, we invite you to join us and make it a reality.

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