Senior Avaya IP Office Systems Engineer

7 days ago


Melbourne, Victoria, Australia Granite Consulting Full time

Company Overview:

Granite Consulting, an Australian owned and operated telecommunications service provider, aims to simplify the ICT process for businesses and their IT staff.

Salary: $80,000 - $120,000 per annum

Job Description:

We are seeking a hands-on Avaya IP Office Systems Engineer to install, maintain, and troubleshoot Avaya IP Office systems. The ideal candidate will have strong knowledge of Avaya Contact Center Select systems, including installation, configuration, and troubleshooting.

Key Responsibilities:

  • System Installation and Configuration: Set up and configure Avaya Contact Center Select systems, including servers, software, and network components.
  • Maintenance and Troubleshooting: Provide ongoing maintenance and troubleshooting for Avaya Contact Center systems to ensure optimal performance.
  • User Support: Offer technical support to end-users, including resolving issues related to system functionality and performance.
  • System Upgrades: Manage and implement system upgrades and patches to keep the contact center systems up-to-date.

Requirements:

  • Technical Expertise: Strong knowledge of Avaya Contact Center Select systems, including installation, configuration, and troubleshooting.
  • Networking Skills: Proficiency in networking concepts and protocols, particularly those related to VoIP and SIP.
  • Problem-Solving: Excellent analytical and problem-solving skills to diagnose and resolve technical issues.
  • Communication: Strong verbal and written communication skills to effectively interact with users and team members.

About Granite Consulting:

As a leading telecommunications service provider, we value our employees' skills and expertise. We offer a dynamic work environment and opportunities for professional growth and development.



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