IT Operations Manager

3 weeks ago

Cairns City, Queensland, Australia Shangri-La Cairns Full time

Location: Cairns City, QLD

Position: IT Operations Manager

  • Join a prestigious global organization with pathways for advancement
  • Enjoy accommodation perks, dining discounts, complimentary staff meals, and uniform services
  • Attractive salary package with performance-based bonuses

Shangri-La The Marina, Cairns is in search of a skilled IT Operations Manager to lead and supervise our IT Division.

About the Hotel

Shangri-La The Marina, Cairns is a luxurious five-star establishment situated adjacent to Marlin Marina and Trinity Inlet, centrally located in Cairns. The hotel features 255 guest accommodations, 18 event spaces, and a wide array of dining options, and is part of a renowned international hospitality group with over 100 properties worldwide.

Role Overview

In the capacity of IT Operations Manager, you will be responsible for overseeing and managing the software, hardware, systems, and integration of various components that make up the hotel's information technology framework. Your main objective will be to enhance the efficiency of these systems through collaboration with management and monitoring of data processes, ultimately improving our guest experience.

Key Responsibilities:

  • Install and maintain application software while keeping up with version upgrades.
  • Diagnose and repair LAN hardware, maintain network devices, and monitor network performance.
  • Conduct daily backups of all data for onsite storage.
  • Ensure the safety, security, and integrity of all hardware, software, and data.
  • Implement strict password controls, ensuring regular updates.
  • Monitor all system software and utilities, reporting relevant issues to the Financial Controller.
  • Prepare the annual budget for the IT Department in alignment with the strategic plan.
  • Maintain confidentiality and security of sensitive information, adhering to hotel policies.
  • Develop and maintain Disaster Recovery plans for potential emergency situations.
  • Create a strategic plan for the IT Department for the next five years.
  • Comply with hotel security and fire safety procedures.

Candidate Profile:

  • Minimum of 5 years of experience in an IT management role.
  • Degree in Information Systems or a related field.
  • Strong written and verbal communication skills.
  • Familiarity with hotel management systems.
  • Understanding of Occupational Health and Safety practices.
  • Availability for after-hours support for IT-related issues.

Benefits:

  • Opportunity to work in a prestigious luxury hotel.
  • Career development and advancement opportunities.
  • Discounted parking options.
  • Dry cleaning allowances.
  • Complimentary meals in a fully staffed staff canteen.
  • Central location on the waterfront.
  • Accommodation discounts within the group.
  • Access to the Shangri-La Academy for professional growth.
  • Additional staff discounts and offers.

Note: Only candidates with permanent work rights in Australia will be considered for this role.

If you believe you are a suitable candidate, please submit your resume and a cover letter outlining your relevant experience.

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