Business Transformation Specialist

1 week ago

Melbourne, Victoria, Australia Milestone IT Full time
Business Analyst - Rostering and HR Transformation

Milestone IT is seeking a skilled Business Analyst to play a key role in implementing rostering and HR transformation projects that drive operational excellence and enhance the employee experience across our retail network.

Key Responsibilities:
  • Rostering Transformation: Lead the implementation of rostering solutions that optimize workforce management, ensuring efficient scheduling and resource allocation across our retail locations.
  • HR Transformation: Drive HR transformation initiatives, collaborating with stakeholders to identify areas for improvement and implementing solutions that enhance employee engagement and satisfaction.
  • Service Delivery Optimization: Work with cross-functional teams to identify opportunities for improving service delivery processes and ensuring a seamless customer experience.
  • Requirements Gathering: Collaborate with business stakeholders to understand their needs and capture detailed business requirements for rostering and HR transformation projects.
  • Data Analysis: Conduct data analysis to identify trends, patterns, and insights that inform strategic decision-making for workforce and HR management.
  • Stakeholder Management: Build strong relationships with retail operations teams, HR professionals, and other stakeholders to ensure successful project delivery and alignment with business objectives.
  • Documentation: Create comprehensive documentation, including business process flows, use cases, and functional specifications.

Requirements:

  • Bachelor's degree in Business Administration, IT, or related field.
  • Master's degree is a plus.
  • Proven experience as a Business Analyst with a focus on rostering, HR transformation, and service delivery within the retail sector.
  • Strong understanding of retail operations and workforce management.
  • Excellent analytical and problem-solving skills.
  • Effective communication and interpersonal skills.
  • Experience with relevant software tools and technologies.
  • Ability to travel nationwide as needed.

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