Process Improvement Leader

5 days ago


Garden City, Victoria, Australia BARCO Full time

BARCO is seeking a highly motivated and experienced Process Improvement Leader to join our team. In this role, you will be responsible for driving business growth by identifying and implementing process improvements throughout our organization.

The ideal candidate will have a strong background in customer service or depot environment with at least 10 years of experience. They will also possess a bachelor's degree or technical master, or equivalent through experience. A master's degree is a plus.

You will work closely with our leadership team to identify areas for process improvement and develop strategies to implement these changes. This includes managing a team of individual contributors, preparing related reports for management, and conducting analysis administration activities.

Key Responsibilities:

  • Identify areas for process improvement and develop strategies to implement these changes.
  • Manage a team of individual contributors and ensure that agreed targets are met and that appropriate qualitative standards are achieved.
  • Prepare related reports for management to monitor costs, revenue, or related metrics.
  • Conduct analysis administration activities and make recommendations for increased organizational efficiency and effectiveness.
  • Handle escalation of issues from Customers, Sales, Partners, or internal contacts. Organize assistance from other parts of the organization.
  • Interface with Global Technology Services team, Field Services Team, Customer Success Coordination, and Sales to ensure timely settlement of related issues, status updates, and timely forecasts/reporting.
  • Implement staffing and scheduling models to ensure guaranteed coverage to the business.
  • Ensure that regular training and appraisals are provided to staff.
  • Provide regular performance coaching of staff to ensure highest levels of performance for the team.
  • Participate in service-related improvement projects or become specialist in a certain domain.


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