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Council of the City of Ryde, Australia Greencross Vets Full time

At Greencross Vets, we strive to make a positive impact on the lives of pets and their owners. As a Customer Service Team Member, you will play a crucial role in delivering exceptional customer experiences.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to provide strong support to external customers. In addition, they should be passionate about finding solutions for customers and be familiar with Microsoft Office, particularly Outlook, Word, and Excel.

  • Key Responsibilities:
  • Answer high volume of calls from external customers regarding online orders, loyalty questions or general/miscellaneous customer queries or feedback.
  • Respond to enquiries from stores, Area Managers and other internal customers in a timely manner.
  • Investigate and track online customer orders and refunding orders where necessary.

Our team is dedicated to providing a supportive and pet-friendly work environment. If you are excited to bring your passion for people and pets, apply now.