
Travel Service Representative
1 day ago
We are seeking a skilled Travel Service Representative to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and making their travel dreams come true.
Your Key Responsibilities:- Provide outstanding customer service across all contact channels, aiming for first-contact resolution and ensuring customer satisfaction.
- Meet quality, productivity, and QA assessment targets in line with business objectives.
- Maintain expert knowledge of LE products, promotions, and services to provide the best outcomes for customers.
- Capture and manage customer interactions accurately and within agreed timeframes.
- Actively promote LE offerings to retain customers and support business growth.
- Seek and act on customer feedback to continually enhance the customer experience.
- Identify and escalate issues appropriately and contribute ideas for improving service, systems, and processes.
- Meet rostering and availability commitments, supporting colleagues and projects as required.
- A high-volume call handler with flexibility to work a variety of shifts.
- Exceptional verbal and written communication skills.
- Attention to detail and passion for customer service and travel.
- Previous experience in the Travel industry or Salesforce is an advantage.
We're passionate about delivering exceptional customer experiences and creating memorable moments for our customers. If you share our commitment to excellence and have a passion for customer service, we'd love to hear from you
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Travel Customer Representative
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