DevOps Engineering Expert

1 week ago


Melbourne, Victoria, Australia HashiCorp Full time

About the Company

HashiCorp is a leading company in the field of infrastructure as code. We are seeking a highly skilled Cloud Support Professional to join our Support Engineering team.

The successful candidate will be responsible for providing exceptional customer support, troubleshooting complex issues related to Terraform and Terraform Enterprise, and working closely with cross-functional stakeholders to resolve customer issues.

Main Responsibilities

  • Act as an escalation point for tickets that need special attention.
  • Serve as an escalation point for TSEs that need assistance with process or other needs.
  • Collaborate with engineers, sales engineers, sales representatives, and account managers to schedule, coordinate, and lead customer debugging calls.
  • Contribute to product documentation, customer knowledge base, and best practices guides.

Key Qualifications

  • At least 6+ years of Support Engineering experience.
  • A minimum of 8+ years DevOps Engineering, Software Engineering, or System Administration experience.
  • Experience with Terraform and relevant experience with major cloud providers.
  • Excellent problem-solving, analytical, and troubleshooting skills.


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