Expert Room Coordinator

4 days ago

Gold Coast, Queensland, Australia beBeeSpecialist Full time $80,000 - $100,000
Room Assignment Specialist

The Room Assignment Specialist plays a key role in ensuring the smooth operation of room assignments, inventory management, and guest satisfaction. This position is responsible for overseeing room allocations, tracking guest preferences, and managing room availability.

Key Responsibilities
  • Oversee daily room assignments to ensure guest preferences are met while balancing operational needs and maximizing occupancy.
  • Coordinate with Front Office, Guest Relations, and Reservations teams to manage VIPs, loyalty upgrades, and upsell opportunities.
  • Collaborate with Housekeeping to track room status, prioritize cleaning, and ensure timely check-ins.
  • Monitor room availability and work with Revenue and Front Office to optimize occupancy, including handling walk-ins and last-minute changes.
  • Fulfill guest requests for connecting rooms, bed types, and amenities; manage room changes efficiently with minimal disruption.
  • Prepare room assignments in advance, reviewing daily arrivals and prioritizing VIPs, loyalty members, and suite bookings.
  • Handle emergency room relocations and maintenance-related reassignments, ensuring guest communication and alternative arrangements.
Requirements
  • 2+ years of experience in a front office or rooms controller role within the hospitality industry, preferably in a luxury or lifestyle hotel environment.
  • Strong interpersonal and communication skills with a commitment to delivering excellent guest service with a high level of attention to detail.
  • Must be able to speak, read, write, and understand English.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Excellent communication skills and the ability to collaborate with multiple departments.
  • Proficiency in Opera Cloud.
  • High attention to detail and strong organizational skills.
  • Ability to problem-solve and think on your feet in a fast-paced, dynamic environment.
  • Ability to work flexible shifts, including evenings, weekends, and holidays.
  • A passion for hospitality and a dedication to providing exceptional guest experiences.
Benefits

This role offers a competitive salary and benefits package, including opportunities for career advancement and professional growth.

Other Opportunities

As a Rooms Assignment Specialist, you will have the opportunity to work with a dynamic team of professionals who share your passion for hospitality and excellence in customer service.

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