Client Service Representative

4 days ago

Wollongong, New South Wales, Australia beBeeCustomer Full time $65,000 - $85,000
Service Delivery Role

We are seeking dedicated individuals to join our team as Service Delivery Officers. The role involves working in a contact centre environment, providing excellent service to clients during scheduled hours.

  • Deliver top-notch service to clients via phone calls to help them meet their obligations.
  • Process account activities received through multiple channels (phone, paper, web-chat, email, online portals).
  • Apply relevant policies and procedures to inform decision making.
  • Ensure accurate records of outcomes, actions, and agreements.
  • Collaborate with colleagues to resolve issues and contribute to continuous improvement.

This is an APS 2 role that requires strong communication skills and the ability to work well under pressure.

The ideal candidate will be able to multitask, prioritize tasks effectively, and maintain accuracy while meeting deadlines.

Key Responsibilities:

  • Providing exceptional customer service and support.
  • Processing and managing accounts and client information.
  • Applying relevant policies and procedures to ensure accurate decision-making.
  • Collaborating with colleagues to achieve common goals.
Eligibility and Diversity

This role is open to Aboriginal and Torres Strait Islander applicants who can provide confirmation of their heritage.

We welcome applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds.

Requirements

To be successful in this role, you will need:

  • Strong communication and interpersonal skills.
  • Ability to work well under pressure and meet deadlines.
  • Excellent problem-solving and analytical skills.
  • Capacity to learn and adapt quickly.

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