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Clinical Operations Manager
3 weeks ago
Job Title: Clinical Operations Manager
The Electrophysiology (EP) Clinical Specialist Manager is responsible for leading the day-to-day activities of the Clinical Specialist team in the South region. The position requires developing clinical excellence through the development of the Clinical Specialist team and ensuring team members stay up to date with industry, competitor and product knowledge.
The EP Clinical Specialist Manager will work closely with Territory Managers and other commercial leaders to ensure effective and efficient clinical case coverage across the region based upon the clinical customer needs. This includes collaboration across both the EP team (cases) and CRM team as hybrid (EP & CRM) Clinical Specialists may report to and/or work to support EP cases under the general leadership of the EP Clinical Specialist Manager.
The EP Clinical Specialist Manager works closely with the Clinical Educator – Electrophysiology to achieve alignment between online, formal, hands on and didactic training courses (facilitated by the Clinical Educator), and in-field clinical coaching to achieve clinical excellence with FARAPULSE, RHYTHMIA, Access Solutions products, and where appropriate POLARx, LABSYSTSEM PRO and any new electrophysiology technologies launched by Boston Scientific.
Key Responsibilities:- Responsible for supporting a high performing team and facilitating a positive winning spirit and collaborative culture.
- Identifying and attracting Clinical Specialists and supporting their onboarding into the team and organisation.
- Proactively coaching team members in the field and providing constructive feedback, identifying training needs to support and achieve individual and business goals as well as development objectives.
- Drives positive employee engagement and team culture within the team and across the EP division.
Requirements:
- Attracts, develops, manages and retains talent. Holds self and others accountable for making continuous progress against development objectives.
- Builds and develops an engaged team and creates a culture of respect and accountability. Creates a sense of energy, excitement and personal commitment to the organisation through empowerment and recognition.
