Warehouse Operations Manager

7 days ago


Brisbane, Queensland, Australia Pet Circle Full time

Established as Australia's fastest-growing pet eCommerce retailer, Pet Circle is a leading brand with 700,000 customers and growing. We're seeking an experienced Warehouse Operations Manager to lead our Outbound team in Crestmead, QLD.

About the Role

This key position will report directly to the Warehouse Manager and assist with maintaining high standards of quality, ensuring efficient operations, and promoting a safe working environment. As a Warehouse Operations Manager, you'll be responsible for motivating your team, overseeing daily tasks, and achieving set KPIs to benefit our customers.

Responsibilities
  • Lead by example and motivate the team through actions, not just words.
  • Ensure staff adhere to safety policies and WHS guidelines.
  • Effectively manage team members, reassigning roles based on business needs and volume.
  • Monitor packing and picking teams to meet performance targets.
  • Oversee despatch teams for secure and efficient pallet stacking.
  • Collaborate with supervisors to provide coaching and cross-training for staff.
  • Foster a customer-first attitude, prioritizing packfast targets (98% at 24 hours and 48 hours) and NDD rates.
  • Manage employees to promote a positive culture and ensure accuracy in reporting.
  • Adjust rosters and staff hours daily to achieve accurate reporting.
  • Be flexible with roster/work hours and assist other Team Leads/Supervisors when needed.
  • Work closely with the Customer Experience team to address issues related to OOS or delays in orders.
  • Promote timely and accurate reporting within the business.
Requirements

We're looking for a highly skilled Warehouse Operations Manager with:

  • Experience in a similar role in a fast-paced warehouse environment.
  • Proven ability to work collaboratively with individuals and cross-functional teams.
  • Excellent verbal and written communication skills.
  • Safety-focused mindset with knowledge of WHS policies and procedures.
  • High attention to detail and confidence in executing decisions.
  • A 'can-do' attitude, reliability, commitment, and strong work ethic.
  • Ability to work in a high-pressure, fast-paced environment.
  • Forklift license desirable.
What We Offer

Pet Circle provides a competitive Above Award salary package that includes:

  • Above Award pay.
  • A safety-first culture.
  • Free parking onsite.
  • Overtime and weekend work available.
  • Staff discount on all pet products.
  • Free weekly lunches.
  • Opportunity to work with an amazing team of Operations Managers.


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