Customer Banking Expert Partner

2 weeks ago

Tasmania, Australia Commonwealth Bank of Australia Full time

We are a customer and community-focused network of colleagues dedicated to delivering exceptional banking experiences.

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following schedule:

  • 25 hours per week
  • Monday - Friday: 9.30am - 2.30pm
  • Must be able to travel to surrounding branches covering local communities
About Us

At Commonwealth Bank of Australia, we've been serving our customers for over 100 years. We strive to deliver market-leading products, services, and technology that positively impact our customers' lives.

We pride ourselves on being a trusted partner in our customers' financial journeys, from opening their first account to planning for retirement.

Your Role

As a Customer Banking Specialist Relief in our Devonport Branch, you will:

  • Deliver in-depth conversations with customers about how we can support their overall banking needs, including Home Loans, Business Banking, and Financial Advice
  • Provide support to local branches through travel and collaboration
  • Support customers with enquiries, maintenance on accounts, and process applications for credit products
  • Complete Financial Health Checks to assess customers' financial needs and identify areas for improvement
  • Offer options to customers through education and demonstration of our in-branch technology and digital banking solutions
  • Solve problems and provide effective solutions while championing our processes, procedures, and risk-adverse culture

You will work closely with our team to understand customers' financial goals and provide tailored solutions to meet their needs.

We're looking for someone who has:

  • Proven experience delivering exceptional customer service in a financial services or retail environment
  • Excellent communication skills and the ability to articulate financial terms in a clear way
  • The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do
  • A genuine interest in building a career with us and improving the financial wellbeing and lives of our customers

We offer a competitive salary of around $60,000 - $80,000 per annum, depending on experience, plus benefits such as professional development opportunities and a supportive team environment.

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