APL3 Service Delivery Coordinator

2 days ago


Canberra, ACT, Australia Department of Infrastructure, Transport, Regional Development, Communications and the Arts Full time
About the Opportunity

We are seeking a highly skilled and motivated professional to join our ICT Operations team as an APS6 IT Technical Level 3 Service Support, ICT Operations.

This role will be responsible for supporting the BAU team to provision complex ICT services within an integrated workforce. The successful candidate will collaborate with key stakeholders to standardise IT service management processes in an ITIL-based environment across the Division.

Gathering, collating, and delivering key metrics, reporting, and/or dashboards to provide insights into IT Operations BAU deliverables and performance is also a key aspect of this role.

The ideal candidate will have experience in Service Management and how it supports business in a multi-vendor integrated environment, excellent written and interpersonal communication skills, and ability to establish and maintain key strategic relationships with a broad range of stakeholders.

About Us

The Department of Infrastructure, Transport, Regional Development, Communications and the Arts is committed to connecting people and technology, empowering the department to excel. Our ICT Operations team provides high-quality services to our customers, including desktop services, support for over 30 office locations, and cyber security capabilities.

We are committed to promoting workplace diversity and values the contribution of people from diverse backgrounds.

We encourage candidates from diverse backgrounds and experiences to apply.

  • Key Responsibilities:
  • Gather, collate and deliver key metrics, reporting and/or dashboards to provide insights into IT Operations BAU deliverables and performance.
  • Collaborate with key stakeholders to standardise IT service management processes in an ITIL-based environment across the Division.
  • Active manage ICT Service Contracts whilst fostering positive working relationships and collaboration with and between all service partners to support effective delivery of IT Services within a multi-vendor integrated environment.
  • Coordination and prioritisation of daily activities, workflows and assist in the escalation of complex incident and/or support requests to ensure they are resolved efficiently and appropriately.


  • Canberra, ACT, Australia ClearCompany Full time

    Job SummaryWe are seeking a highly experienced Senior Project Officer to join our team at ClearCompany.The Senior Project Officer will be responsible for coordinating project activities, managing stakeholders, and ensuring successful project delivery.Key Responsibilities:Coordinate project activities across various teams, including IT, engineering, and...


  • Canberra, ACT, Australia Remote Pty Full time

    As an IT Service Delivery Manager at Remote Pty, you will be responsible for leading our ICT team in delivering high-quality IT services to our clients. Your key responsibilities will include managing projects, coordinating resources, and ensuring timely delivery of services.Key ResponsibilitiesProject management including planning, coordination, and...


  • Canberra, ACT, Australia ClearCompany Full time

    **The Role**We are seeking an experienced Technical Delivery Manager to join our team. As a key member of our delivery team, you will be responsible for leading the day-to-day delivery of outsourced solutions, providing technical leadership, and ensuring seamless service delivery.You will work closely with our customers to understand their business needs,...


  • Canberra, ACT, Australia Randstad Education Australia Full time

    We are looking for an experienced Contract Services Coordinator to join our team at Randstad Digital.The successful candidate will be responsible for coordinating and managing contracts for goods and services to ensure delivery of outcomes in line with contract objectives, government, and stakeholder requirements.This role requires demonstrated ability to...


  • Canberra, ACT, Australia Lyra Technology Group Full time

    **Service Delivery Expertise**We're seeking an experienced IT Service Delivery Expert to join our Client Success team. As a key member of this team, you will work closely with clients to deliver exceptional service experiences and drive business growth.Your Key ResponsibilitiesDevelop and maintain strong relationships with key client stakeholders and...

  • IT Delivery Lead

    5 days ago


    Canberra, ACT, Australia Talent Full time

    Our ClientThis government agency is a service provider, responsible for providing and funding a range of support services to thousands of individuals across Australia.We are seeking a highly skilled and experienced Technology Delivery Manager to join our dynamic team. This is an exciting opportunity for a motivated individual to contribute to complex...


  • Canberra, ACT, Australia ADL Group Australia Full time

    The ADL Group Australia is seeking a talented ICT Service Delivery Specialist to join their team in Canberra. In this role, you will be responsible for ensuring the effective delivery of ICT services to meet business requirements.You will work closely with stakeholders to understand their business requirements and develop solutions that meet their needs. You...


  • Canberra, ACT, Australia Datacom Full time

    Datacom is a leading Information Technology professional services supplier in Australia and New Zealand.We offer a dynamic and agile work environment that encourages innovation and collaboration.This role requires a highly skilled Applications Packager who can provide key packaging services to one of our largest customers.You will work closely with the...

  • Project Coordinator

    6 days ago


    Canberra, ACT, Australia ADL Group Australia Full time

    The ADL Group Australia is seeking a highly motivated Project Coordinator to support the delivery of digital products.In this role, you will be responsible for assisting the Product Owner in developing and maintaining the product backlog, and collaborating with the development team to ensure timely and effective delivery of products.Key...


  • Canberra, ACT, Australia ClearCompany Full time

    **Our Vision**Datacom operates at the forefront of technology, helping Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges.We are looking for a skilled Technical Delivery Manager to lead our day-to-day delivery, providing technical leadership, governance, and oversight. This role requires...


  • Canberra, ACT, Australia Experis Australia Full time

    About the RoleThis is a unique opportunity to contribute to a high-profile government transformation initiative that will have a lasting impact. As the Director, Strategy and Coordination, you will play a critical role in shaping and implementing regulatory and data transformation efforts.You will be responsible for delivering strategic, operational, and...


  • Canberra, ACT, Australia Compass Group Pty Limited Full time

    Career development opportunities are plentiful in this dynamic role, which offers a chance to work closely with our team to plan and coordinate events from start to finish.As a Functions Coordinator, you'll be responsible for coordinating functions and events, including client liaison and dining operations. This involves compiling run sheets, floor plans,...


  • Canberra, ACT, Australia The Department of Parliamentary Services Full time

    About the RoleWe are seeking a skilled Communications and Outreach Coordinator to join our team at the Department of Parliamentary Services.This is an exciting opportunity to be part of the parliamentary environment, developing and implementing communications strategies that meet client needs and increase engagement with the Library's products and...


  • Canberra, ACT, Australia Cushman Wakefield Multifamily Full time

    About the RoleCushman Wakefield Multifamily is seeking a highly motivated Maintenance Service Coordinator to join our team. As a key member of our facilities management team, you will be responsible for coordinating maintenance and repairs, ensuring seamless operations and excellent customer service.Key Responsibilities:Coordinate all aspects of maintenance...


  • Canberra, ACT, Australia Tideri Jobbörse Full time

    12 months + 12 months Canberra location Must be an Australian Citizen Our Client This government agency is a service provider, responsible for providing and funding a range of support services to thousands of individuals across Australia. With multiple locations across Canberra, and nationwide, the organisation seeks only the most skilled and professional...


  • Canberra, ACT, Australia Tideri Jobbörse Full time

    About the OpportunityThe Chief Information Officer Division (CIOD) sits within the Enterprise Transformation Group (ETG) in the Australian Electoral Commission (AEC). The Division is responsible for providing the enterprise ICT offering for the agency as well as providing portfolio management of digital delivery across the AEC.This emerging IT Portfolio...


  • Canberra, ACT, Australia Bright Horizons Family Solutions Full time

    **Job Overview**The position is a critical and busy coordinator's role in a friendly and motivated team. It involves coordinating and supporting clinical education and clinical placements to medical students enrolled in years 3 & 4 of the 4-year postgraduate medicine program.As an **Education Coordinator**, you will lead a small team, cultivate and support...


  • Canberra, ACT, Australia PFD Food Services Full time

    What We're Looking ForPFD Food Services is an equal employment opportunity employer seeking a reliable and skilled Logistics Coordinator to join our team. The successful candidate will operate a truck in a safe manner, hand unload food products, and provide excellent customer service.A strong understanding of logistics and delivery operations is essential,...


  • Canberra, ACT, Australia Vacancies at IOM Indonesia Full time

    Financial Services Coordinator Job Summary:Vacancies at IOM Indonesia are looking for a skilled Financial Services Coordinator to join their team and facilitate efficient implementation of resource management processes.Key Tasks:Process operational payments, verify supporting documentation, and communicate approval in line with standard operating...


  • Canberra, ACT, Australia Mynrma Full time

    About the RoleWe are seeking an experienced Regional Area Manager to join our team in South/Southeast NSW. The successful candidate will be responsible for overseeing the management and oversight of service providers within the Country Network, ensuring seamless service delivery to our members.Key ResponsibilitiesLead a large and diverse field-based...