Technical Solutions Professional
3 weeks ago
**Job Description**
We are Arista Networks, a leading company in the field of networking solutions. Our team is comprised of highly skilled and passionate individuals who are dedicated to delivering exceptional customer experiences.
As a Technical Solutions Professional, you will play a critical role in ensuring that our customers receive top-notch support and solutions that meet their evolving needs.
- Respond to customer product inquiries via telephone or in written, internet-based email.
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
- Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
Required Skills and Qualifications
- Working knowledge of the networking industry, products, and protocols.
- Minimum of 3+ years of hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and administering of networking technologies.
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools).
- A strong comfort level with Linux.
- Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/ Cloud Environment/Automation.
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