Technical Support Team Lead

2 weeks ago


Modbury, South Australia Datacom Full time
Company Overview

Datacom is a leading technology company that works with organisations and communities across Australia and New Zealand to make a difference in people's lives. We help our clients use the power of technology to innovate and grow.

Job Description

The Service Desk Team Leader will be responsible for providing leadership and guidance to a team of analysts in our Modbury, SA location. This role will involve managing day-to-day operations, customer escalations, and financial oversight. The successful candidate will have a proven track record of delivering positive customer outcomes through exceptional customer experience.

Responsibilities
  • Lead, motivate, and mentor direct reports
  • Manage day-to-day operations of the direct reports
  • Manage customer escalations and expectations
  • Client and Vendor Liaison
  • Maintain Customer Service Levels and deliver reporting requirements
  • Provide local leadership to all teams at your location
  • Financial oversight
Requirements

The ideal candidate will have excellent communication and leadership skills, with a strong ability to motivate and mentor a team. A good understanding of Incident and Request Management within ITIL, along with operational knowledge of ticketing and call management technology, would be desirable. However, passion for IT and strong leadership capability are essential.

Benefits

This is a full-time opportunity with hours between 7am and 6pm, Monday to Friday, with some on-call work required. Australian Citizenship and ability to pass a national police check are essential due to clearance requirements.

What You'll Get

A competitive salary ranging from AU$70,000 to AU$100,000 per annum, depending on experience.



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