Service Support Administration Officer

7 days ago

Upper Kedron, Queensland, Australia C&K - The Creche and Kindergarten Full time
Role Overview

We are seeking a highly skilled and experienced Service Support Administration Officer to join our team at C&K - The Creche and Kindergarten. As a key member of our support team, you will play a vital role in providing expert talent support to our centres, ensuring the smooth operation of our childcare management system, Kidsoft.

Key Responsibilities
  • Collaborate with our centres to provide advice, troubleshooting, service support, and system configuration for Kidsoft.
  • Provide quality training and education to our leaders in using the system.
  • Assist and educate our leaders on managing their funding requirements in the system.
Requirements
  • Experience in the childcare or education sector, with a strong understanding of QLD Kindergarten funding.
  • Knowledge and experience in the use of a childcare management software, such as Kidsoft.
  • Competent system skills, with experience using helpdesk support software (e.g. Freshdesk or similar).
  • Ability to efficiently manage high volume issues/incidents and requests using a helpdesk ticketing system.
  • Ability to facilitate training sessions and create/maintain training documentation.
What We Offer
  • Work-life balance with the option to work from home up to two days a week.
  • Expand your skills and knowledge with training opportunities and ongoing support.
  • Live, work, and be well with our Employee Assistance Program and health insurance discounts.
  • Prioritize what matters most with parental leave, return-to-work support, and family-friendly priority access to C&K childcare centres.
  • Be rewarded for supporting the growth of our teams with a $1000 referral bonus.

We are a child-safe organisation and all C&K employees are required to undergo a police check and not be a'' or Suspended Educator under the QLD Blue Card System. We strongly encourage applications from Aboriginal and Torres Strait Islander people, and people from all backgrounds. We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

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