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Branch Manager

2 months ago

Australia IPAR Full time
Job Description

As a Branch Manager at IPAR, you will be responsible for leading a team of professionals to deliver exceptional return to work outcomes. Your role will involve motivating and coaching your team to achieve high-quality customer service, evidenced through customer satisfaction, repeat referrals, and achievement of Service Level Agreements (SLAs).

Key Responsibilities:
  • Lead a team to deliver consistent high-quality customer service
  • Identify and implement innovative operational improvements
  • Develop business and facilitate growth opportunities
  • Recruitment, induction, and training of new team members
  • Participate in key account meetings and leadership forums
  • Undertake monthly supervision with direct reports
  • Drive an engaging workplace culture
Requirements:
  • Tertiary allied health qualifications in Physiotherapy, Occupational Therapy, Exercise Physiology, Rehabilitation Counselling, Social Work, Psychology, or Nursing
  • Full Professional Registration with relevant governing body: AHPRA, ESSA, AASW, ASORC, RCAA
  • Experience in a similar role (Branch Manager/Team Leader) or demonstrated ability to lead and drive others' performance
  • Ideally previous or current experience in Occupational Rehabilitation
  • A current NSW Driver's License and access to own car with compulsory insurance
Our Core Values:
  • We act with integrity. We are honest, ethical, and transparent. We inspire trust through open communication.
  • People work together. We enable each other to thrive within a culture of collaboration, fun, and high performance.
  • We take pride in delivering an exceptional and seamless customer experience each and every time.
  • Quality & Innovation is at the forefront of our thinking. We have the courage to actively seek new opportunities and continually improve.
  • We embrace sustainability across all aspects of our business, including financial performance, service design, and delivering meaningful outcomes for our team, our customers, and the communities we work in.