Construction Process Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeImplementation Full time $80,000 - $120,000
Implementation Specialist

The role of an Implementation Specialist is to ensure a seamless onboarding experience for new clients, providing them with tailored training and support to gain full value from our platform.

  • Manage the entire client onboarding process, from initial configuration to go-live.
  • Set up client templates, document structures, workflows, cost codes, and scheduling/program frameworks.
  • Deliver engaging training sessions (both online and in-person) for project teams, site staff, and executives.
  • Provide guidance on best practices for using our modules including finance, accounts payable, scheduling, site management, safety, and quality.
  • Partner with clients to understand their processes and translate them into our workflows.
  • Act as the primary point of contact during implementation, ensuring smooth adoption and proactive issue resolution.
  • Support change management initiatives by helping clients transition from multiple legacy systems to our unified platform.
  • Work closely with our Product and Client Success teams to feedback client insights and feature requests.
Requirements
  • Experience in software implementation, SaaS onboarding, or client success (construction industry experience highly regarded).
  • Strong understanding of construction processes such as cost control, scheduling, document management, safety, and quality.
  • Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences.
  • Organised, detail-oriented, and capable of managing multiple projects simultaneously.
  • Tech-savvy with an ability to quickly learn and teach new software.
  • Willingness to travel to client sites for onsite training and implementation.
What We Offer
  • Opportunity to be part of a fast-growing company that is redefining construction management.
  • Work alongside a passionate and driven team focused on client success and innovation.
  • Exposure to large and complex construction projects.
  • Competitive salary package with career growth opportunities.

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