Sales Operations Specialist

4 days ago


Silverwater, New South Wales, Australia LNW Gaming ANZ Pty Ltd Full time

About Us



At LNW Gaming ANZ Pty Ltd, we're pushing the boundaries of innovation in gaming. Our team of passionate individuals is dedicated to delivering unforgettable experiences that captivate players worldwide.

Job Summary

We're seeking an experienced Sales Success Coordinator to join our high-growth business. As a pivotal function supporting our sales team, you'll play a critical role in ensuring customer orders are processed accurately, efficiently, and effectively to deliver exceptional customer experiences.

Key Responsibilities:

• Ensure timely and accurate processing of sales opportunities, quotes, and orders in our CRM system.

• Maintain data integrity in our CRM system by conducting routine clean-ups of obsolete data and updating venue information based on government agency reports.

• Collaborate with the Sales team via phone and email, providing prompt responses to all inquiries.

• Coordinate with internal departments to ensure seamless setup of new customers in our CRM system, enabling efficient quote and order processing.

• Update price lists, product libraries, and truck registers in our CRM system.

• Process customer sponsorship requests and other customer-related agreements outside of our CRM system, obtaining necessary internal approvals.

• Manage pipelines – ensure accurate data for reporting through regular maintenance calls with Account Managers.

• Compile and analyze CRM sales-related data, generating reports for management as requested.

• Cross-check data with Finance on deferred revenue, promotions, purchasing agreements, and allocated conversion pool consumption.

• Collaborate with Sales, Marketing, and Operations teams to enhance the customer experience.

• Serve as a point-of-resource for other departments regarding customers and our CRM system.

Requirements

To succeed in this role, you'll need:

• A strong understanding of quality processes, ensuring work meets the highest standards.

• Efficient and productive skills, with meticulous attention to detail to identify potential issues early.

• Consistency and reliability, with the ability to focus on detail to deliver consistent and reliable outcomes.

• Proven problem-solving abilities, identifying, prioritizing, and selecting alternatives for solutions.

• Compliance and risk management skills, adhering to strict regulatory requirements and mitigating risks.

• Strong sales and stakeholder trust skills, building rapport with sales, ops, and finance teams to deliver precise and accurate work.

Technical Requirements:

• Proficiency in Microsoft Office applications, particularly Excel.

• Experience with CRM or ERP systems is highly regarded.

Why Join Us?

At LNW Gaming ANZ Pty Ltd, we offer a dynamic and inclusive environment where you can unleash your full potential.

• Be part of a global team making a positive impact on the gaming landscape worldwide.

• Enjoy a competitive salary package, including flexible working arrangements and company-paid parental leave.

• Take advantage of our impressive offices in Silverwater, featuring a free onsite gym and plenty of parking.

• Access LinkedIn learning suite and novated car leasing options.

• Participate in our rewards and recognition program, employee wellness initiatives, and company-sponsored events.

Estimated Salary: AU$80,000 - AU$110,000 per annum.

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